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Betting Rules
These Betting Rules explain the general principles that apply when you place a bet with Hb88 Casino. They are intended to help players understand how bets are accepted, recorded, settled and reviewed. They should be read together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information. Where a specific market, game or promotion has additional rules, those rules will apply to the relevant activity.
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1. General betting conditions
By opening an account or placing a bet with Hb88 Casino, you agree to follow these Betting Rules and any other terms that apply to your account. You must provide accurate information, keep your account details up to date and use the account only for your own lawful purposes. You must also comply with the gambling laws and other legal requirements that apply to you in Australia or in the location from which you access the service.
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You must be legally permitted to gamble and meet any minimum age requirement that applies to your location. Hb88 Casino may carry out identity, age, payment or account checks where required or considered appropriate. An account may be restricted, suspended or closed if information cannot be verified, if the account is used improperly, or if activity appears to breach these rules or applicable law.
Only one personal account should be used unless Hb88 Casino has expressly approved another arrangement. You are responsible for protecting your login details and for all activity carried out through your account. Do not allow another person to use your account, and do not use another person's account. If you believe your account has been accessed without permission, stop using it and follow the available account security process.
- Bets must be placed through the authorised betting interface and in the manner made available by Hb88 Casino.
- A bet is not final merely because you have selected a market or entered a stake. It must be successfully submitted and accepted.
- You should check the selection, odds, stake, potential return and any applicable conditions before confirming a bet.
- You are responsible for reviewing your bet confirmation and reporting any apparent error as soon as reasonably possible.
- Attempted fraud, manipulation, collusion, abuse of a technical fault or unlawful activity is not permitted.
2. Placing and accepting bets
The betting slip normally shows the details of a proposed wager before it is submitted. These details may include the event or game, selection, market, odds, stake, possible return and any relevant restrictions. You should review all information carefully. Once a bet has been accepted, it will generally be treated as binding unless these rules, the relevant market rules or applicable law allow it to be cancelled, corrected or otherwise adjusted.
A displayed price or betting option may change before acceptance. The price available at the time the bet is accepted may therefore differ from the price first displayed. If a price or market is clearly incorrect, Hb88 Casino may review the affected bet and take the action permitted by the applicable terms. This may include correcting an obvious error, voiding a bet or settling it using a valid price or market where that is allowed.
Bet confirmation and records
After submission, check whether the bet appears in your account history or receives another form of confirmation. A transaction that is interrupted by a connection problem, browser issue or device error may not have been accepted. Do not assume that an unsuccessful or incomplete screen means that a bet was placed. Your account history and the operator's transaction records will generally be used to establish whether a bet was accepted, subject to review of technical or administrative errors.
Stake and return information
The stake is the amount risked on a bet. The potential return shown on the betting slip is an indication based on the information available when the bet is placed and may be affected by the type of bet, settlement rules, deductions, adjustments or applicable restrictions. A potential return is not a guarantee that the bet will win or that a particular amount will be paid.
A bet may be rejected or unavailable because of account restrictions, market closure, technical issues, maximum stake controls, responsible gambling settings, payment issues or other operational reasons. If a bet cannot be accepted, the stake should not be treated as a settled wager. Any available transaction record should be checked before attempting to place the same bet again.
3. Sports and event betting
Sports and event markets are settled using the official result or another reliable result source identified in the relevant market information. The applicable rules may explain how postponed, abandoned, interrupted or rescheduled events are treated. Different sports and market types can have different requirements, so you should read the market description before placing a bet.
- The event, competitor, venue, time and market type should be checked before confirmation.
- A market may close before the advertised start time or while an event is in progress.
- Live or in-play markets may be subject to delays between an event occurring and information being displayed.
- If a material error affects a market, the affected bets may be reviewed under the relevant rules.
- A change to a venue, competition format, participant or event schedule may affect whether a market remains valid.
- Where a result is changed after initial settlement, any correction will depend on the applicable market rules and the final official outcome.
For each-way, multi, same-game, combination or other specialised bet, all parts of the bet must be considered. A selection may be treated differently depending on whether it is a winner, place, handicap, total, margin, player or performance market. A multi bet may be affected when one selection is void, cancelled or otherwise unable to be settled. The market rules shown at the time of placement will explain the treatment where it is relevant.
If an event is postponed, abandoned or substantially changed, the result may not be known immediately. Affected markets may remain open, be suspended, be voided or be settled when the required conditions are met. The timing of settlement can therefore vary. A delay in settlement does not by itself mean that a bet has been lost or won.
4. Casino games, cancellations and settlement
Casino games are settled according to the rules and outcome of the individual game. Before playing, review the displayed game information, including the objective, available options, stake value, winning combinations, feature conditions and any relevant limits. The result generated by the game system will determine the outcome, subject to investigation of a confirmed technical or administrative error.
Once a game round or bet has been accepted, it will generally not be reversible because you change your mind or lose connection. If a game is interrupted, avoid repeatedly submitting the same wager until the account history or game record has been checked. An interrupted round may be completed, restored, cancelled or otherwise handled in accordance with the relevant game and account rules.
Voided or cancelled bets
A bet may be voided or cancelled where the applicable rules allow it. Possible reasons include an event not taking place, a market being offered in error, a technical fault, an incorrectly displayed price, a duplicated transaction, a breach of account conditions or another circumstance that prevents fair settlement. Where a bet is voided, the usual outcome is that the stake is returned, unless a different treatment is required by the relevant rules or law.
Settlement and account records
Settlement may occur after the event or game has ended and the required result has been confirmed. Results can be corrected if an administrative mistake, incorrect source result or other material issue is identified. Account history, bet confirmations and settlement records should be retained by players who want to review their activity. The displayed account balance may change when bets are accepted, settled, corrected or adjusted.
Any payment, withdrawal or account balance review may be subject to identity, security, payment method and responsible gambling checks. A successful bet outcome does not remove the requirement to comply with account verification or other legal and operational requirements.
5. Errors, disputes and responsible wagering
Technical or obvious errors
Hb88 Casino aims to provide accurate markets, prices, game information and account records, but errors can occasionally occur. An error may include an incorrect price, duplicated bet, incorrect event information, settlement mistake, display problem or system interruption. If an error is identified, the affected transaction may be corrected, cancelled or settled in accordance with the applicable rules. You should not deliberately take advantage of an error or continue activity when you know that information is materially incorrect.
Queries and disputes
If you believe a bet, game round, result or account transaction has been recorded incorrectly, review your account history and raise the issue through the available support or complaints process. Include enough information to identify the transaction, such as the date, bet or game reference, market, stake and nature of the concern. Do not send sensitive payment details unless they are requested through a secure and authorised process.
A review may involve checking account records, bet confirmations, game data, official results, system logs and relevant market rules. The outcome will be based on the available evidence and the terms that applied when the activity took place. If you remain dissatisfied, follow any further complaint or review pathway made available under the applicable terms and legal requirements.
Responsible gambling
Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, decide how long you will participate and stop when your planned limit has been reached. Never chase losses, borrow money to gamble or bet when you are affected by alcohol, drugs, stress or strong emotions.
- Use available deposit, spending, time-out or self-exclusion tools where appropriate.
- Take regular breaks and keep gambling within an amount you can afford to lose.
- Do not ask another person to place bets for you or use another person's account.
- Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
- Contact Hb88 Casino through the available responsible gambling or support channel if you need help applying account restrictions.
These Betting Rules are general information and do not replace the full Terms and Conditions or the specific rules displayed for an individual market or game. If there is an inconsistency, the applicable legal terms and the specific rules for the relevant activity will govern.
